FAQ

Orders

  • How do I place an order?

    Add the items you would like to purchase to your cart by clicking the “add to cart” button on the desired product page. When you are ready to checkout proceed to the checkout page where you will enter your billing details. If your shipping address is different from your billing address you will be prompted to supply this.

  • May I cancel or modify an order after it’s been placed?

    If the order has yet to ship we will do our best to honor any changes or cancellations. Please email info@tsukihoshi.com with any questions pertaining to your order. 

  • Will I be charged sales tax on my order?

    Sales tax is only collected from orders shipped to New Jersey.

  • When will my credit card be charged?

    For all orders your credit card will charged at the time of purchase. Depending on your issuing company it may take 4-5 business days for the charge to appear on your account. 

Shipping & Returns

  • What shipping methods are offered?

    All orders are eligible for free UPS Ground shipping within the continental United States. UPS Two Business Day is available at an additional fee at checkout.

  • How quickly are orders shipped?

    Generally orders are processed and shipped within two business days. If a product is out of stock, we will notify when you the product is re-stocked and ready for shipment. 

  • Do you ship internationally?

    Unfortunately at this time we do not. We offer shipping soley in the United States. 

  • What is your return policy?

    If you are not completely satisfied with your purchase, send it back. We are happy to accept returns within 30 days for a refund. We do not have the ability to process exchanges, but are happy to help provide free shipping if you are needing to change your size by placing a new order. You can create a return by clicking HERE. Be sure to have your order number and email address used on the order ready. 

  • How do I initiate a return?

    For items unworn and purchased within the last 30 days please go to https://tsukihoshi.myreturnscenter.com/ and start the return process

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